Bassam Yakout
Front Desk & Customer Service Officer
Profile summary
A results-driven and customer-focused professional with over 6 years of proven experience in sales, customer service, and hospitality. Adept at thriving in dynamic, high-pressure environments such as hotels, restaurants, and retail. Skilled in building strong client relationships, leading teams, and enhancing customer satisfaction. A confident, well-presented team player with a passion for exceeding expectations and driving operational excellence.
Career highlights
Customer Satisfaction Exceeding 95%: Maintained a customer satisfaction rate above 95% by promptly resolving guest issues at Hilton Hotel, Alexandria.
Supervised Restaurant Operations: Supervised daily restaurant operations and a team of 10+ staff members at Cook’s Hotel, ensuring high service standards.
Key skills
Professional experience
• Managed guest check-in/check-out operations efficiently, handling over 100 daily transactions. • Resolved guest issues promptly, maintaining a customer satisfaction rate above 95%. • Coordinated with housekeeping, maintenance, and F&B; departments to ensure seamless guest experiences.
- Managed guest check-in/check-out operations efficiently, handling over 100 daily transactions.
- Resolved guest issues promptly, maintaining a customer satisfaction rate above 95%.
- Coordinated with housekeeping, maintenance, and F&B; departments to ensure seamless guest experiences.
• Supervised daily restaurant operations and a team of 10+ staff members, ensuring high service standards. • Trained and mentored new employees on service protocols and upselling techniques. • Implemented promotional strategies that increased sales and customer engagement.
- Supervised daily restaurant operations and a team of 10+ staff members, ensuring high service standards.
- Trained and mentored new employees on service protocols and upselling techniques.
- Implemented promotional strategies that increased sales and customer engagement.
• Assisted customers with inquiries, returns, and complaints, ensuring a positive shopping experience. • Managed point-of-sale operations and maintained smooth customer flow during peak hours. • Developed strong problem-solving and communication skills in a fast-paced retail setting.
- Assisted customers with inquiries, returns, and complaints, ensuring a positive shopping experience.
- Managed point-of-sale operations and maintained smooth customer flow during peak hours.
- Developed strong problem-solving and communication skills in a fast-paced retail setting.
• Promoted and sold telecom products and services, consistently achieving monthly sales targets. • Built and maintained long-term customer relationships through effective communication and follow-up. • Enhanced negotiation and persuasive selling skills in a competitive market.
- Promoted and sold telecom products and services, consistently achieving monthly sales targets.
- Built and maintained long-term customer relationships through effective communication and follow-up.
- Enhanced negotiation and persuasive selling skills in a competitive market.